Shipping to Singapore

Restrictions / Prohibited / Duties & Taxes

The Smart Way to Navigate Singapore Customs and Taxes When Buying from US Brands The Quick Cheat Sheet for Singapore Shipping Restrictions and Banned Items How to Navigate USA to Singapore Shipping Restrictions and Size Limits in 5 Steps

Want to buy from US stores? Read our guide on Singapore's 9% GST, shipping restrictions on batteries, and prohibited items before you ship.

Estimate Shipping Cost to Singapore

Q: How does renewal work?

You can renew manually from your account dashboard. 🔁 No auto-renew unless you enable it. You’re in control.

Q: What is Basic Membership?

Basic is an entry-level membership tier available for $49.99/year (or via referral). It offers benefits like discounted shipping and extended storage compared to Lite users.

Q: My package is damaged or lost— can I make an insurance claim?

If your package arrives damaged—or doesn’t arrive at all—please contact our customer service directly, not the ground delivery agent. To file a claim, email us with: Your package number Your Airway Bill Number A photograph of damage (if applicable) Your order information or receipt Once we receive your claim, we’ll process it within 5-7 business days . Approved refunds are issued within 3–5 business days , but depending on your bank, it may take an additional 1–2 weeks to appear on your statement. 🛠️ Don’t worry—we’ll guide you through every step.

Q: When do I have to pay additional taxes and duties to the delivery agent?

Depending on your country’s customs regulations, you may be required to pay duties and taxes upon delivery. If so, your local courier (like DHL or FedEx) will collect the payment before or at the time of delivery. 💰 These charges are set by your country’s customs authority—not comGateway—and are separate from your shipping fee. To avoid surprises, check your country’s import rules or contact your local customs office for estimated duties.

Shipping weight is based on your actual dimensional weight or volumetric weight, whichever is higher.

Warehouse

Postal Code

Cost of Goods(US $)

Weight

Package Dimensions

Knowing how big your package will help us provide a more accurate cost.

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length

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FAQ

Q How does renewal work?

Q What is Basic Membership?

Q When I buy it myself, who do I pay?

Q My package is damaged or lost— can I make an insurance claim?

Q When do I have to pay additional taxes and duties to the delivery agent?

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